BayFirst’s Quality Assurance Program
We believe that the most effective means for delivering premium quality is to demonstrate a full commitment to structured quality planning and control procedures at the top of our organization, and then make certain these quality assurance standards permeate each level of task management and task execution. By continually reinforcing this commitment throughout all BayFirst teams, we ensure that high-quality products and client satisfaction continue to be natural extensions of our efforts.
In accordance with this philosophy, BayFirst has developed and implemented an ISO 9001-certified Quality Management System (QMS) to manage our client delivery processes and consistently provide products and services that surpass customer requirements. Our senior management has committed to ISO 9001 because we believe a well-designed quality assurance program provides our customers the most confidence in our team’s delivery capabilities and management consultation. Our QMS:
- Establishes and documents the processes to be executed for the management of each task;
- Determines the sequence and interaction of these processes;
- Identifies criteria and methods to monitor results; and
- Implements any actions necessary so that our work and processes continually improve.
In addition to ISO 9001:2015, we are certified in ISO 27001:2013 and ISO 20000:2011. The first of these, ISO 9001:2015, is a set of international standards for quality management and quality assurance. The standard represents an international consensus on good management practices, policies and procedures to ensure that certified firms deliver quality services to their clients. ISO 27001:2013 is a globally-recognized information security management standard, and ISO 20000:2011 certification demonstrates excellence and best practices in IT service management.
Our task-level quality assurance processes include formal reviews and audits to monitor deliverable, cost, and schedule performance against predefined quality metrics. These processes focus on adopting quality improvement recommendations through rework and process adjustment.
We also engage in frequent communications with customers and project stakeholders to solicit feedback on our quality of service. This includes formal task status meetings with clients, as well as informal check-ins to identify potential challenges and solutions as early as possible. Furthermore, we validate deliverable quality through peer reviews and supplement these reviews by conducting regular team and individual performance reviews to verify we meet contract requirements and achieve mission objectives.
BayFirst Solutions’ Quality Policy
BayFirst Solutions has an established quality policy designed to be consistent with the purpose and context of our organization. This policy provides a framework for establishing and reviewing objectives in addition to our commitment to serve our clients, meet regulatory and legislative requirements, and continually improve our management system.
Customer focus: We are committed to understanding our current and future customers’ needs, meet their requirements, and strive to exceed their expectations.
Leadership: Our Senior Leadership is committed to creating and maintaining a working environment in which our entire team becomes fully involved in achieving our objectives.
Engagement of people: As an organization we recognize that people are the essence of any successful business and that their full involvement ensures that their abilities are used for the benefit of our clients.
Process approach: As an organization we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement: We are committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.
Evidence-based decision making: As an organization we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.
Relationship management: BayFirst Solutions recognizes that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Our policy is also to meet the requirements of other interested parties as well as our social, environmental, charitable, and other responsibilities to ensure quality services and products.